TerraFlame Element Fire Bowl Warranty

Coverage Period: This warranty covers the TerraFlame Element Fire Bowl for a period of 1 year from the date of purchase.
What is Covered:
  • This warranty covers defects in materials and workmanship under normal use and maintenance.
  • The warranty extends to the original purchaser only and is non-transferable.
  • During the warranty period, we will repair or replace, at our discretion, any parts deemed defective due to materials or workmanship.
What is Not Covered:
  • Damage caused by misuse, abuse, accident, or negligence.
  • Damage caused by improper modification or repair.
  • Normal wear and tear.
  • Damage resulting from failure to follow the manufacturer's instructions or guidelines.
How to Obtain Service:
  • To obtain warranty service, contact either Costco support or our customer service department, Support@TerraFlame.com
  • Provide order number, a description of the issue and any photos of damage.
  • If deemed necessary, we may require the return of the defective part or product for inspection.
Limitation of Liability:
  • Our liability under this warranty is limited to repair or replacement of defective parts or products.
  • We are not liable for any incidental or consequential damages, including but not limited to loss of use, loss of profits, or inconvenience.