We ended up buying a condo without a fireplace, so we immediately began our search for a remedy. Terra Flame was a company I unintentionally discovered on Instagram. I saw (in summer 2020) Terra Flame was planning to release the Lloyd Fireplace in fall 2020. While I was a big fan of the mid century-inspired design, I was unsure what to expect given this was a new product and the images of the Lloyd on the website were computer renderings. I researched their other products which were well-reviewed, and the folks at Terra Flame were kind enough to send prototype photos and videos of the Lloyd in action prior to me making the purchase. I felt I was taking somewhat of a gamble, but I'm so glad I did. This is a fantastic little fireplace. It arrived with some scratches likely acquired during shipping, but they really are not significant (or I would have let Terra Flame know). Assembly was incredibly quick and easy. The Lloyd appears well-made and is very sturdy. I wish I could attach a video to this review, because the Lloyd is beautiful in action. We thought this fireplace would just be for aesthetics, but the heat output is pleasantly significant. We absolutely love it, and so do our neighbors. 100% recommend!
Good overall. The only problem I had was inserting the fourth screw because it would not align. I am concerned about carpet monoxide poisoning. Can you assure me that there is no danger of this when using this fireplace indoors? Should I crack a window when I am using it for ventilation?
Great Customer Service with Terra Flame. Packaging could be a little better. Had a 2 inch scratch on one side from metal on metal. All of the cans of gel were dented up pretty bad. Most of this is probably from UPS handling it poorly. Love the fireplace. Very easy to put together.
I am unable to have a built in fireplace due to the big expense of adding one. It’s beautiful, functions as is says, and it throws off a lot of heat. The outer shell gets hot so use common sense give safe distance from furniture and walls, and watch with small children. Assembly was simple. When it’s lit it is magical and very soothing. Gel fuel has slight alcohol smell, advise burning a scented candle at the same time and/or crack a window. Get one!
First off, the product is impressive. A comparable one does not exist on the market. A mid-century clean burning fire place, so you are paying a premium for the product. Mine arrived with some scratches, could tell it was not packaged correctly. Terraflame was quick to respond and offered to replace the product or keep the product with some extras thrown in for my troubles. I took the extras (discount, gel fuel pack and a touch up kit). Felt this was more than generous. Anna in customer service was outstanding, quickly resolved the issue. Once TerraFlame works out some production/shipping kinks, I expect these to be everywhere. Thank you!
Good experience. Delivered on time they promised. Looks nice burning. Gives off more heat than I thought. Maybe make it a little better with some fake logs.
Thank you for your awesome feedback. Our Gel Fuel Fire Log Insert 18 Inch will do just the trick, Ventless easy set-up, and doesn’t require a working chimney.