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But your customer service was fantastic and is sending me another! Hopefully it is arriving soon! And….I honestly don’t think it was your fault, box was dropped. But you might want to look at your packing…especially around edges.
I have submitted a claim to FedX as this item was not delivered to me even though they emailed me and said it had been delivered.
Hi Karen, Typically once the claim is filed we need to give FedEx 24-48 hours to resolve. If they are not able to resolve within the allotted time please email us at email@example.com and we can take take next steps to resolve this for you.
Awesome addition to our screened in porch- great flame with the audible crackling sound. This will be a nice gift for others!
I am enjoying this fire bowl! Better than I expected!!!
Great service, beautiful gift! Arrived on time.
Rock color was not as blue as in the ads. There was a stain on the side of the bowl. The design is great and the fire easy to handle.
I received the Wave fire bowl for Mother’s Day and it is absolutely beautiful on my back porch. I added polished rocks with the included stones and it really added to the beauty.
We were looking for a little ambience for our front porch, but did not want the bulk of a fireable. We also wanted it to be easy to move around to allow for rearranging furnishings. I purchased three of the Wave Fire Bowls and they fit the bill. We have used them twice and received lots of compliments and inquiries each time.
Easy to setup and use. I absolutely love it!!