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Customer Reviews
4.8 Based on 20 Reviews
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JR
04/22/2021
Janice R.
United States United States
Basin Fire Bowl

Excellent. Purchased as a gift

CB
03/27/2021
Charlene B.
United States United States
Love this product!

Perfect size, looks really nice and works really well!

SP
01/26/2021
Seguin P.
United States United States
Great accent to small yard

Looks great for a very intimate flare.

LS
01/25/2021
Lisa S.
United States United States
Received broken

I love the item but the bowl was received broken on the edge - how can I replace?

GR
01/08/2021
Gretchen R.
United States United States
Great little fireplace

Arrived very quickly. Easy to use. Looks beautiful.

LF
12/18/2020
Lauri F.
United States United States
Item broken

Bowl has a large chip when received Otherwise it is a beautiful bowl and my friends I gifted it too really like it

12/22/2020
TerraFlame

Lauri-thank you for the feedback. We are sending you a replacement.

BP
12/15/2020
Bonnie P.
United States United States
MISSING PARTS

My order was missing the decorative rocks. The box was included, but empty. I sent an email a week ago, but haven't heard back. I can't find a phone number. Hoping you'll respond to this review.

12/16/2020
TerraFlame

Hi Bonnie, Thanks for the question. Our records indicate that we had responded to your email inquiry on December 11th. You had ordered two different models with us, the basin model and the stone model. Our stone model is the only fire bowl we offer that does not include rocks. The well surrounding the can opening is shallow and will not support rocks. The bowl is designed to feature the fire as the main focal point. The box you mention is part of the packaging to ensure the bowl and the fuel is secure when shipping. If you are not satisfied with your fire bowl please contact us, we'd be happy to process a return and help you order another style. You can reach us by phone or email.

GT
12/11/2020
George T.
United States United States
Fabulous

Order 2 basin style bowls. Shipping was lightning fast, but unfortunately one was damaged in shipping. I emailed customer service told them what happened and attached a couple of pictures. Anna contacted me within 24 hours and sent out a replacement. Fabulous customer service! Used my single bowl this past weekend and it was everything we were hoping for. I highly recommend this product and especially Terra Flame.

A
11/15/2020
Anonymous
I was surprise how heavy this Fire Bowl is and how well it is made.

I was surprise how heavy this Fire Bowl is and how well it is made. I love the concept of being able to have a little heat on a table top where you are sitting or near your feet. I really like my fire bowl. It is very simple to put together the bowl, fuel can in the center and the rocks on the outside and use immediately

G
11/05/2020
goheelsgal
Just right

Adds a lot to the ambience of the patio. Just enough light, just a little heat. Not too heavy to move about.

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