Thank you for visiting and shopping at TerraFlame.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Estimated delivery time
3-7 business days
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
TerraFlame.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
TerraFlame.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
TerraFlame.com tries our best to make sure your produce arrive in perfect condition, but occasional ship damage does occur. If your order arrives damaged, please contact us within 24 hours via email an provide pictures and order number. If we deem that damaged was result of product, packaging or carrier. We will send a prompt replacement of the damaged item.
The TerraFlame™ Wave Fire Bowl is the perfect way to create ambiance anywhere. This hand-cast, the organic concrete vessel is made from natural materials that compliment any indoor or outdoor living space. Gather around your fire bowl to relax, unwind and connect. Environmentally friendly, modern and durable the Wave Fire Bowl is the perfect way to add warmth and an inviting focal point anywhere. Light your fire bowl with our clean-burning and odorless TerraFlame™ Gel Fuel canister that provide a golden 7in smoke-free flame at 3000 BTUs for up to 3 hours. Replace TerraFlame™ Gel Fuel canisters as needed. Comes complete with hand-cast fire bowl, smooth beach pebbles and three cans of TerraFlame™ Gel Fuel.
WARNING:Concrete when cut or ground, can expose you to Silica, crystalline (airborne particles of respirable size) which is known to the State of California to cause cancer. For more information visitwww.P65Warnings.ca.gov